If you have any questions, please feel free to contact us.
Orders & Shipping
Payments will be processed in US dollars. The exchange rate in effect is determined by your credit card company or Paypal and will be shown on your statement.
We accept PayPal and all major credit cards for payment. Your order will be shipped after payment is confirmed. Discounts cannot be combined.
Credit card payment
Accepted Credit Cards
- American Express
- Diners Club
You can only pay in one lump sum.
Various debit cards cannot be used. Also, please note that your order will not be completed if your credit card ordering process fails.
Change of address
Please fill in the address correctly and do not forget to include the name of your destination city. Abbreviations, misspellings, and typos may delay your delivery.
If you have made a mistake in your shipping address after placing your order, please contact us so that we can correct it before the item is shipped. If the product has been shipped, you will have to reorder with the correct address.
We are not responsible if your order is lost during shipping or if an unauthorized person signs for your package. Please contact us by filing a theft report with the nearest DHL/FedEx office, depending on the carrier you selected during checkout.
FREE Shipping offer
Free shipping from Japan to the U.S. for orders over $400 shipping charges apply for orders under $400.
Orders under $400USD
We will calculate the shipping cost based on the destination address and weight. A good rule of thumb is about $20.
DHL/FedEx vs EMS
DHL/FedEx does not deliver to bases or P.O. Boxes.
DHL/FedEx can ship faster than EMS, but may incur taxes and duties.
Domestic shipping fees
Please refer to the Japanese page for shipping rates within Japan.
CUSTOMER SERVICE CONTACT
We will reply to you by email in a few business days.
How long will my order take to ship?
▶︎Shipping of regular products
Orders placed by credit card or cash on delivery will be shipped within 2 to 3 business days after order confirmation. Orders placed by bank transfer or convenience store payment will be shipped within 2 to 3 business days after payment is confirmed.
▶︎Delivery date and time for regular products
We will deliver your order in the shortest possible time. Please note that the number of days until shipment and delivery may vary depending on the delivery area, congestion, and other factors.
If you are in a hurry, please fill out the inquiry form when placing your order. However, we may not be able to meet your request. Please understand that we may not be able to meet your request.
If you have any questions, please feel free to contact us.
Returns and exchanges
Please be sure to check the following information before purchasing.
We do not accept returns or cancellations of the following products for customer convenience.
- Products that have been opened or used.
- Products made to order
Due to the nature of online shopping, there is a possibility that the color tone and texture may look different from the actual product.
Please be aware that due to the nature of an online store, there may be errors.
Please note that the texture and color of natural leather products may vary.
For details, please refer to the ""About Materials"" section of this User's Guide page.
We accept returns and exchanges for defective products, faulty products, or wrong items. The customer is responsible for all shipping costs for returns and exchanges.
If you pay by credit card, the transaction amount may be debited before the refund due to your credit card company's closing date, but it will be offset or refunded at the next time your credit card company debits your account.
In the case of payment via PayPal, the refund will be sent to your account.
Fees related to transfers and refunds are not covered.
If you would like to return or exchange an item, or have any other questions, please contact us .
Can I Combine my order?
Please be aware that orders cannot be combined if the confirmation dates and/or payment methods differ.
I think my order has been lost/stolen
We will not be held responsible if your order is lost during shipping or if an unauthorized person signs for your package. Please contact us by submitting a theft report to the nearest office of DHL/FedEx according to the carrier you selected at checkout.
Where does my order ship from?
All orders will be shipped from Japan.
What materials are used in the products?
Our products are finished to make the most of the natural leather's original texture as much as possible.
This means that there are wrinkles, uneven colors, and uneven textures unique to natural materials.
In addition, the color of the leather will vary even if the same dyeing process is used by skilled leather craftsmen.
In addition to the above, there are many other factors that may affect the quality of our products.
I'm not receiving any emails.
Confirmation e-mails are sent automatically once your order has been confirmed with us. If you cannot find your confirmation e-mail, please check your spam folder and double check the e-mail address you have used for typos, misspellings, etc.
What should I do for daily maintenance?
Brush or wipe dry frequently to remove dust. For stubborn stains, use a towel that has been wrung out tightly to check if the color will fade in an inconspicuous place before wiping it off. Leather products are generally susceptible to water damage, and color fading and water stains may occur. If the damage is severe, use a light leather cream to treat it. If the damage is severe, use a light leather cream. Enamel is a water-resistant and stain-resistant material. If it gets dirty, you can wipe it with water. Also, enamel absorbs color. Please be careful when handling it.
How should I store them?
The inside of your bag will be very humid due to the moisture from your handkerchief. Store your bag in a roll of newspaper. This will remove the moisture and prevent the bag from losing its shape, killing two birds with one stone. In addition, leather products will not return to their original shape once they are folded and wrinkled, so store them upright as much as possible.